Use a temporary pass

An emailed door pass lets you open doors during a visit using the Seamless app. You do not need a member account. A service pass works similarly and also includes the maintenance tools authorized for the visit. The app may label a door pass Visitor Pass.

Before you arrive

1. On the phone you will bring, open the access link in your email.
2. If asked, install Seamless, then return to the email and open the link again. On iOS, follow any offered link-handoff prompt.
3. Stay connected to the internet while opening and activating the pass. Allow Seamless to use Bluetooth when prompted.
4. Check the site, Window, and Covers on the pass card. Make sure these match your visit.
5. When the pass is active, tap Show me the doors. For a service pass, tap Show me the locks. This activates the pass and opens its device list.

If you arrive early, the card shows when the doors will unlock. Keep the pass open; it becomes available at its start time without a new email link. You cannot open a door before that time.

One phone per pass

Activate the link on the phone you intend to use. A claimed pass does not transfer by forwarding its email to another phone. If you change phones or see an already-claimed message, ask the sender for a new pass.

Open a door during your visit

1. Open Seamless and check the pass banner at the top: Door Pass · [site] or Service Pass · [site].
2. Stand next to the door you want to open. Bluetooth must be on and allowed for Seamless.
3. Find the matching door in the list. If the lock needs to be woken, spin its knob, then try again.
4. Tap the door's tile to request an unlock. If your list shows a separate unlock button, use that button. You do not need to hold the tile; long-press behavior depends on your app and permissions.
5. Wait for the app's result. After a successful unlock, operate the knob or handle to open the door. For an auto-relocking lock, do this before its unlock window ends.
6. Close the door behind you. If you miss the unlock window, request another unlock.

The pass uses a nearby Bluetooth connection in Seamless. Opening the email alone does not unlock a door, and this pass is not an Apple Wallet or Google Wallet credential. Each door use is recorded for the site.

More about opening a door · Understand lock lights

Check your time or contact the site

Tap the pass banner at the top of the door list to reopen its details. The card shows its access window and current status. Under Help, use the site's phone or email contact when one has been provided.

When the pass ends, it stops granting access. Reopening its link does not extend the visit. Ask the sender for a new pass; the card may offer Call for a new pass when a phone number is available.

If you already use Seamless

If you are signed in to a member account, the app asks you to Sign out & continue before using the pass. Your regular account and a temporary pass use separate app sessions.

If another pass is active, read the switch prompt and confirm the pass you want to use. Only one pass is active in the app at a time. Check the site in the banner after switching.

To return to your member account, open the pass details and use Sign In, then sign in normally. Keep the original email: it can reopen a still-valid pass on the same phone.

If something goes wrong

What happens	What to do
The email opens an installation page	Install Seamless, then reopen the original email link on that phone.
The pass says it has already been claimed	Use the phone where you activated it, or ask the sender for a new pass.
The pass has not started	Check the start time on the card and wait until it is active.
The pass has ended	Contact the sender for a new pass.
The door is missing	Check the site and Covers on the card. Ask the site contact whether this door is included.
The lock is out of range	Move next to it, check Bluetooth permission, and wake the knob if required.
An unlock fails	Read the message, check the pass window, and contact the site if it still fails. Tell them the door name and what you see.
The link cannot be opened or activated	Check your internet connection and reopen the original link. If the error remains, contact the sender.

A visitor pass does not include maintenance controls. If you have a service pass, use those controls only for your assigned work. See Device setup.