Lights and messages
Look at where the signal appears and when it happens. The physical lock's light and the colored lock picture in Seamless describe different things. Use the app's written result alongside the light.
On the physical lock
These are the normal signals for supported Seamless lock firmware. A slow breathing light fades in and out; a pulse is a shorter flash. Maintenance actions can produce additional patterns.
| Signal | Meaning | What to do |
|---|---|---|
| Blue, two slow breaths when waking | The lock has woken normally. This is not an access approval. | Present your credential or use the app. |
| Green after presenting a credential | The credential was accepted. The locking mode determines what the lock does next. | Operate the door when it releases; see the mode guide if it stays secured. |
| Red, three short pulses after an attempt | The credential attempt was not accepted. | Check the credential, door, and permitted time. Ask the site for help if it repeats. |
| Yellow, two slow breaths on wake or five short pulses after access | Low battery. | Tell the site which lock needs attention. A battery warning after green does not undo the accepted read. |
| Red, two slow breaths on wake or five short pulses after access | Critical battery warning during ordinary use. | Report it promptly; the lock needs maintenance. Distinguish this from the three-pulse rejection pattern. |
| Orange, five short pulses | The lock needs a recovery pause after its internal power supply dropped. | Allow it to recover before trying again. Report repeated orange warnings. |
| Purple, five short pulses | An identify command is helping someone locate this lock. | This does not grant access. Wait for the identification to finish. |
| Purple breathing around maintenance | Installation or service activity. | Follow the site's directions; ordinary credentials do not work in Service mode. |
| No light | The lock may be idle, waiting for a spin, hibernating, in service, or need maintenance. | Wake it normally, check the app, and contact the site if it stays unresponsive. |
A green light confirms acceptance; it does not prove the door is physically open or closed. Likewise, a relock action does not close a door left ajar.
In the Seamless app
The lock illustration can change color during an action. Yellow in the app can mean out of schedule; yellow on the physical lock means a battery warning. Read the accompanying text before deciding what to do.
| App feedback | Meaning and next step |
|---|---|
| Blue/loading | The action is in progress. Stay near the lock and wait for its result. |
| Green/success | The action succeeded. For an unlock, operate the door within its unlock window. |
| Red/failure | The action failed. Read the error; color alone does not explain why. |
| Red/out of range | Move closer and check Bluetooth permission. Wake the lock if required. |
| Yellow/out of schedule | Your access is not valid at this time. Check your hours or pass window with the site. |
| Purple/identifying | The app is identifying a lock, rather than unlocking it. |
| Service mode | Normal unlocks are unavailable during maintenance. Contact site staff. |
What to tell the site contact
Give the door name, the approximate time, whether you used the app, a card, or a wallet, and the exact message or light pattern. Mention whether the light appeared on wake, immediately after presenting, or after a green confirmation. Do not send anyone your access-link token or password.