Sign in and onboarding

Join your organization

1. Open your invitation email and follow the account-setup link.
2. Complete the password or company identity-provider steps shown.
3. Install Seamless and sign in with the invited email address.
4. Allow Bluetooth access and any additional permissions requested for your phone.
5. Check the selected site on Locks. Switch sites if you belong to more than one.

Your administrator must add you to the site and arrange access through its user groups and access grants. If no sites or doors appear, contact them rather than creating another account.

Mobile credentials

The app provisions mobile access for supported signed-in accounts. It still needs the appropriate site access and a compatible lock to unlock a door. A person can have up to 50 credentials on their account; if the app reports that the limit has been reached, ask an administrator to review unused credentials.

First unlock

Open the app while connected to the internet so account and access information can refresh. Stand near the lock, select it, and follow the unlock prompt. Keep Bluetooth enabled.

Previously available access may be usable offline where supported, but signing in, obtaining new access, and refreshing changes require connectivity. An offline list is not proof that you have received the latest access changes.

Account recovery

Use the password-recovery option offered by your sign-in provider. Company sign-in or multi-factor authentication problems may need your IT team's help. If sign-in works but access does not, ask the site administrator to check membership, grants, and credentials.

For emailed visitor/service access, follow Temporary passes instead of the member invitation workflow.