Assign a credential from an event

For a supported unassigned physical card or fob, an access-log entry can help you associate the credential with an existing person.

1. Have the person present the card at the appropriate lock.
2. Open that device's access logs and find the attempt by time and credential information.
3. If Add user is offered for that entry, select it.
4. Choose the correct person and confirm the credential assignment.
5. Review their access grants, then test during an allowed access window.

Not every unknown-user entry can be assigned this way. Mobile, wallet, and Aliro pass records are not ordinary unassigned physical cards; the action is hidden for excluded credential types.

Linking the credential to a person does not create missing door access. If the next attempt is denied, inspect the person's site membership, groups, grant schedule, and the lock's accepted credential settings.

Review access logs · Manage physical credentials