Deactivate or reactivate people
Deactivation is an organization-wide action. Use it when a person should no longer use their organization account. For a change affecting only one team or site, review that membership instead.
Deactivate a person
- As an Org Owner, open Directory.
- Find the person and open their profile or action menu.
- Select Deactivate user and confirm.
You cannot deactivate yourself. Deactivation is reversible; it is not permanent account deletion.
Reactivate a person
Show deactivated people in Directory, open the person's actions, and select Reactivate user. Review their current site membership, roles, groups, and credentials before relying on restored access. Resend an invitation if account setup is needed.
For access changes at physical locks, allow the system and devices to synchronize and verify the resulting access. Do not assume a change in the dashboard proves every offline lock has already received it.