Recover account access

Start from the Seamless sign-in screen and enter the email address associated with your invitation.

If the password screen offers Forgot password?, select it and follow the emailed reset instructions. Check your spam folder if the email does not arrive.

If your organization redirects you to a company identity provider, use that provider's account-recovery process or contact your IT team. Password and multi-factor authentication recovery depend on the sign-in method; they are not controlled by a site role.

If sign-in succeeds but a site or door is missing, ask your site administrator to check membership and access grants. Resetting a password does not grant access.