User walkthrough

Noah has been invited to BrightWorks' Downtown site. His site manager has shared the office-hours access grant with his user group.

1. Accept the invitation

Open the invitation email and follow its account-setup link. Use the same email address when signing in. If your organization uses a company sign-in provider, follow that provider's prompts.

Install Seamless from the store link for your phone: iOS or Android.

2. Sign in and select your site

Open Seamless, sign in, and allow Bluetooth access. On Locks, check the selected site. Use the site selector if you have access to more than one site.

Your doors and available tools depend on the selected site. If Downtown is missing, ask Sarah to check your site membership.

3. Open a door

Stand near the lock with Bluetooth enabled. Select the door and follow the on-screen unlock control, including press-and-hold when shown. Wait for confirmation before operating the door.

If the app says Out of schedule, check the access window for that door. Signing in does not override the schedule. If access is missing, ask your site manager to review your group and access grant.

4. Review your access and wallet

Open Profile to review your activity, keys, and access grants for the selected site. If wallet access is configured and available to you, follow Add to Apple Wallet or Add to Google Wallet.

A wallet pass is separate from Bluetooth unlocking in the Seamless app. Use the appropriate method at a compatible lock.

Need help?

Check the selected site, Bluetooth permissions, and the time of the attempted unlock. Contact your site administrator with the door name and the error shown. For an emailed visitor pass, follow the separate temporary-pass guide.

For practical steps at the door, see Using doors and passes.